Has assimilated MoreVRP to improve the performance of its data warehouse
One of the oldest established insurance companies in Israel, has assimilated MoreVRP to improve the performance of its data warehouse.
MoreVRP makes it possible to reduce loads and provide a constant level of performance throughout the day for the uses of the Company's DWH system - both internal users (who are financial, customer service, management and other personnel), and external users (who are the customers, agents, etc.).
The database at the heart of the system operates 24 hours a day and it is accessible to most of the organization through the web site which is also used by both agents and customers. Therefore, the database is a critical organizational component. Database stability and the level of performance the database can provide are vital factors in the Hachshara Insurance Company's commercial success.
Shefer Abelson, the Information System Manager at Hachshara Insurance, noted that: "Our site is used for internal purposes such as report generation and by external bodies. We consider that as a matter of the greatest importance, we must provide our customers and agents with stable, high standards of service throughout the day and constantly improve their levels of satisfaction.
MoreVRP allows us to maintain a high level, stable SLA on the site, by prioritizing organizational needs and thereby reduce user's waiting times when they access the site. Moreover, MoreVRP enables system stability during high load times and prevents us from reaching the limits of our resources".
Eliran Malki, CEO at More IT Resources noted: "Hachshara Insurance has joined the green trend in the marketplace and with the help of MoreVRP, has improved its customer service levels, while at the same time; the Company has saved the cost of purchasing more hardware and higher energy costs. The real time process prioritization possibilities provided by this system enable faster reaction times for customers 24 hours a day and at the same time, the system provides reports and runs processes with high demands on resources".
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